Welcome to Zavtoo Paani Filter Pvt Ltd ("Paani Filter", "we", "us", or "our"). We operate the website paanifilter.com and provide RO water purifier sales, services, and spare parts across India.
This Privacy Policy describes how we collect, use, store, share and protect your personal information when you visit our website, use our services, make purchases, or interact with us in any way. By using our services, you agree to the practices described in this policy.
This policy applies to all visitors, customers, and service users of Paani Filter across all our platforms including our website, WhatsApp communication, phone calls, and in-store visits.
We are committed to transparency and will never sell your personal data to third parties for marketing purposes. Your trust is our highest priority — just like the purity of your water.
Information We Collect
What personal data we gather and why
We collect various types of information to provide you with the best possible service experience. The information we collect falls into two main categories: information you provide to us directly, and information collected automatically.
Personal Information You Provide
- Identity Information: Full name, email address, mobile/phone number
- Contact & Address Details: Delivery address, billing address, city, state, PIN code
- Service Details: RO brand, model name, type of issue, service history
- Payment Information: UPI ID, transaction reference (we do NOT store card numbers)
- Communication Records: WhatsApp messages, emails, call records for service support
- Account Information: Username, password (encrypted), profile preferences
- Feedback & Reviews: Ratings, testimonials, and service feedback you submit
Information Collected Automatically
- Device & Browser Info: IP address, browser type, operating system, device model
- Usage Data: Pages visited, time spent, links clicked, search queries on our site
- Location Data: Approximate location based on IP (for service availability check)
- Cookies & Tracking: Cookie data, session IDs, referral sources (see Cookie Policy)
- Transaction Records: Order history, service booking records, payment status
How We Collect This Information
Information is collected through our website forms, phone calls, WhatsApp chats, in-store visits, and automatically via cookies and analytics tools when you browse paanifilter.com.
How We Use Your Information
Purposes for which we process your data
We use the information we collect for the following specific and legitimate purposes only. We will never use your data for any purpose not listed here without your explicit consent.
| Purpose | Data Used | Necessary? |
|---|---|---|
| Processing Orders & Payments — Completing your spare parts or product purchases | Name, address, phone, payment info | Essential |
| Service Booking & Dispatch — Assigning technicians for repair/installation | Name, address, phone, service details | Essential |
| Customer Support — Responding to queries via phone, email, WhatsApp | Contact info, service history | Essential |
| Order Tracking & Delivery — Updating you on shipment status | Name, phone, email, address | Essential |
| Account Management — Maintaining your customer profile | Email, username, preferences | Essential |
| Service Reminders — AMC renewal, filter change alerts | Phone, email, service dates | Optional |
| Offers & Promotions — Sending you relevant discount notifications | Email, phone | Optional |
| Website Improvement — Analytics to improve user experience | Usage data, cookies | Non-Personal |
| Legal Compliance — Meeting regulatory obligations under Indian law | Transaction records, identity | Required |
Our Commitment
We only use your information for the stated purposes above. You can opt out of marketing communications at any time by contacting us at Paanifilter9@gmail.com or calling +91 9711778855 .
Sharing of Your Information
When and with whom we share your data
We do not sell, rent, or trade your personal information to any third party for their marketing or commercial purposes. We only share your data in the specific situations listed below:
Trusted Service Partners
We share necessary information with the following trusted partners who help us deliver our services:
- Courier & Delivery Partners (e.g., Delhivery, BlueDart, Shiprocket) — your name, phone, and delivery address to fulfill orders
- Payment Gateway Providers (e.g., Razorpay, PayU) — transaction data to process secure payments
- Certified Technicians — your name, address, and contact for service dispatch and visits
- SMS & WhatsApp Service Providers — to send booking confirmations, order updates and reminders
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes in India
- Protect the rights, property, or safety of Paani Filter, our customers, or others
- Investigate, prevent, or take action regarding fraud or security incidents
Important Note
All third-party partners we work with are bound by confidentiality agreements and are only permitted to use your data for the specific service they provide to us. We never allow them to use your data independently.
Data Security
How we protect your personal information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures We Use
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols
- Password Hashing: User passwords are stored using strong cryptographic hashing algorithms — never in plain text
- Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways
- Access Controls: Internal access to customer data is restricted on a need-to-know basis with role-based permissions
- Regular Security Audits: We periodically review our data security practices and systems
- Secure Data Storage: Customer data is stored on secure, encrypted servers with regular backups
Your Responsibility
While we do everything to protect your data on our end, please also help us by keeping your account credentials confidential , using strong passwords, and logging out of shared devices. If you suspect any unauthorized access to your account, contact us immediately at +91 9711778855 .
Please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Cookies Policy
How we use cookies and tracking technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website, analyze site traffic, and personalize content. A cookie is a small text file stored on your device by your web browser.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for specific websites. Please note that disabling essential cookies may affect the functionality of our website.
- Visit your browser's settings/preferences to manage cookie options
- You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
- Essential cookies cannot be disabled as they are necessary for website operation
Your Rights
What rights you have over your personal data
Under applicable Indian data protection laws (IT Act 2000 and amendments) and internationally recognized privacy standards, you have the following rights regarding your personal information:
Right to Access
Request a copy of all personal information we hold about you at any time, completely free of charge.
Right to Correct
Ask us to update or correct any inaccurate or incomplete personal information we hold about you.
Right to Delete
Request deletion of your personal data when it is no longer necessary for the purpose it was collected.
Right to Object
Object to the processing of your data for marketing purposes at any time without providing a reason.
Right to Portability
Receive your personal data in a structured, machine-readable format to transfer to another provider.
Right to Restrict
Request that we limit the processing of your personal data in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, contact us at Paanifilter9@gmail.com or call +91 9711778855 . We will respond to all legitimate requests within 30 business days . We may need to verify your identity before processing your request.
Third-Party Links & Services
External links and embedded services on our site
Our website may contain links to third-party websites, social media platforms, payment gateways, and embedded services. These external sites have their own privacy policies, and we have no control over or responsibility for their content, privacy practices, or security.
- Social Media Platforms: Links to Facebook, Instagram, YouTube — governed by their respective privacy policies
- Payment Gateways: Razorpay/PayU have their own privacy and security policies for transaction processing
- Google Maps: Embedded maps on our contact page are subject to Google's Privacy Policy
- WhatsApp Business: Communications via WhatsApp are subject to Meta's privacy policy
- Google Analytics: We use Google Analytics for website traffic analysis — subject to Google's data practices
We encourage you to review the privacy policies of any third-party services you interact with. Clicking on third-party links or using embedded services is entirely at your own discretion.
Children's Privacy
Our policy regarding minors under 18 years
Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 18 years . Our website, services, and account registration are not directed at minors.
If You Are Under 18
Please do not submit any personal information through our website or services without the explicit consent and supervision of a parent or legal guardian. Service bookings and purchases made on behalf of minors must be done by an adult.
If we discover that we have inadvertently collected personal data from a child under 18 without parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately at Paanifilter9@gmail.com .
Data Retention
How long we keep your personal information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer Account Data | Until account deletion + 1 year | Account management & recovery |
| Order & Transaction Records | 7 years | Legal & tax compliance (Indian law) |
| Service Booking Records | 3 years | Warranty tracking & dispute resolution |
| Communication Records | 2 years | Customer support reference |
| Website Analytics Data | 26 months | Website improvement (anonymized) |
| Marketing Preferences | Until opt-out + 30 days | Respecting communication preferences |
| Payment Information | Not stored (tokenized only) | Security — processed by payment gateways |
After the retention period expires, your data is securely deleted or anonymized so that it can no longer be associated with you personally. You can request early deletion of your data by contacting us, subject to any legal retention requirements.
Changes to This Policy
How we notify you of policy updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will notify you through the following methods:
- Updating the "Last Updated" date at the top of this page
- Sending an email notification to registered customers for material changes
- Displaying a prominent notice on our website homepage or login page
- Sending a WhatsApp notification to customers who have opted into WhatsApp communications
Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Version History
This is Version 2.0 of our Privacy Policy, effective from 1st January 2024 and last updated on 1st November 2024 . Previous versions are available upon request by contacting us at Paanifilter9@gmail.com.
Contact Us About Privacy
Our team is here to answer all your privacy questions
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.
For complete information about your rights and our practices