Privacy Policy

We take your privacy seriously. Our business — repairing and servicing RO water purifiers across Delhi NCR — requires us to collect some personal details to serve you effectively. We only collect what is necessary, and we never sell your data.

We collect information you provide directly to us when you:

• Fill out a registration or contact form on our website
• Call us or send us a message via WhatsApp
• Book a service, repair, or AMC plan
• Subscribe to promotional offers or updates
• Communicate with us via email or social media

The types of personal information we may collect include:

• Identity Data: Full name, gender
• Contact Data: Phone number, email address, home/office address
• Service Data: RO brand, model, complaint details, service history
• Technical Data: IP address, browser type, pages visited (via cookies)
• Communication Data: Records of calls, messages, or chat conversations

We use the information we collect for the following purposes:

• To schedule and provide RO repair, servicing, or installation at your location
• To send you service confirmations, reminders, and follow-ups via SMS, WhatsApp, or call
• To process AMC (Annual Maintenance Contract) payments and renewals
• To send you promotional offers, discounts, and important updates
• To improve our website, services, and customer experience
• To comply with applicable laws, regulations, and legal obligations
• To prevent fraud and ensure the security of our systems

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Partners: With technicians or field staff who need your address and complaint details to provide the service you requested
• Technology Providers: With CRM or communication platforms (such as our booking system) that help us manage customer data securely
• Legal Requirements: If required by law, court order, or government authority
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, your data may be transferred — you will be notified in advance

All third parties we work with are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our pages (e.g., Google Analytics)
• Marketing Cookies: Used to show you relevant offers and ads on other platforms

You can control or disable cookies through your browser settings at any time. However, disabling cookies may affect certain features of our website.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption on our website
• Restricted access — only authorised staff can access customer data
• Regular security reviews of our systems and processes
• Secure third-party CRM platforms with their own data protection measures

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. If you suspect any security breach, please contact us immediately at Paanifilter9@gmail.com .

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal and contractual obligations)
• Opt-Out: Unsubscribe from promotional communications at any time by calling or messaging us
• Portability: Request that we transfer your data to another service provider where technically feasible

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within 30 days.

Our website may contain links to third-party websites such as Facebook, Instagram, WhatsApp, and our partner platforms. These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website.

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.