Terms &
Conditions

For the purpose of clarity, the following terms carry the meanings defined below whenever used in this document:

By accessing and using paanifilter.com, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian. You agree to use our website only for lawful purposes and in accordance with these Terms.

We reserve the right to suspend or terminate access to our website for any user who violates these terms, engages in prohibited activities, or acts in a manner harmful to our services, other users, or our reputation.

All service bookings made through our website, phone, or WhatsApp are subject to the following terms. By booking a service, you agree to these conditions.

• Service bookings are subject to technician availability in your area at the requested date and time.
• We will confirm your booking via SMS and/or WhatsApp within 1-2 hours of submission during business hours.
• You must provide accurate information including your address, contact number, RO brand, and description of the problem.
• You are responsible for ensuring someone is present at the service location during the scheduled visit window.
• If you need to reschedule, please inform us at least 4 hours before the scheduled visit to avoid a cancellation charge.

• Our technicians carry valid ID and service authorization. You may ask to verify their identity before allowing access.
• All services are performed using genuine, certified spare parts. We will seek your approval before replacing any part and inform you of the associated cost.
• The final service cost may differ from the initial estimate if additional issues are discovered during the visit.
• A detailed service report and digital invoice will be provided upon completion of every service visit.

All purchases made on paanifilter.com are subject to product availability and acceptance of your order. Placing an order does not constitute a guaranteed purchase until you receive an order confirmation from us.

• Orders are placed through our website, WhatsApp, or by calling us directly at +91 9711778855 .
• You will receive an order confirmation via SMS/WhatsApp/email within 1-2 hours of placing your order.
• We reserve the right to cancel or modify any order if the product is out of stock, if pricing errors occur, or if fraud is suspected.
• All prices displayed on our website are inclusive of GST (Goods and Services Tax) unless stated otherwise.

• All prices are in Indian Rupees (INR) and are subject to change without prior notice.
• GST is applicable on all products and services as per current Indian tax regulations.
• Shipping charges, if applicable, will be clearly displayed before order confirmation.
• We strive to maintain accurate pricing, but errors may occasionally occur. We reserve the right to cancel orders placed at incorrect prices after informing the customer.

We provide pan India delivery of spare parts and products through trusted courier partners. The following terms apply to all deliveries made by Zavtoo Paani Filter Pvt Ltd.

• Delivery timelines are estimates and may vary due to location, courier availability, weather, or festive seasons.
• You will receive tracking information via SMS/WhatsApp once your order is dispatched.
• Please ensure someone is available at the delivery address. Failed delivery attempts may result in re-delivery charges.
• Inspect your delivery at the time of receipt. Report any damaged or incorrect items within 24 hours of delivery.
• We are not responsible for delays caused by courier partners, natural disasters, strikes, or other events beyond our control (force majeure).

We want you to be completely satisfied with your purchase. Our returns and refunds policy is designed to be fair and straightforward. Please read the following carefully before requesting a return or refund.

Zavtoo Paani Filter Pvt Ltd stands behind the quality of its products and services. The following warranty terms apply to all purchases and services:

• The 90-day warranty begins from the date of service completion as documented in your service invoice.
• Warranty claims must be raised by contacting us via phone or WhatsApp with your original invoice number.
• Warranty does not cover damage caused by misuse, power surges, water contamination beyond normal levels, or unauthorized tampering by third parties.
• Warranty is void if the system has been modified or serviced by unauthorized technicians after our service visit.

To access certain features of our website, including order tracking, service history, and AMC management, you may need to register for an account. The following terms apply to all user accounts on paanifilter.com:

• You must be at least 18 years of age to create an account. Minors may only access our services through a parent or guardian's account.
• You are responsible for providing accurate, complete, and current information during registration and keeping it updated.
• You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
• You agree to notify us immediately at Paanifilter9@gmail.com or call +91 9711778855 if you suspect any unauthorized use of your account.
• You may not create multiple accounts for the same person or transfer your account to another person without our written consent.
• We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or are used for fraudulent purposes.

All content on paanifilter.com — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of Zavtoo Paani Filter Pvt Ltd and is protected by Indian and international copyright, trademark, and intellectual property laws.

• The "Paani Filter" name, logo, and all associated brand assets are trademarks of Zavtoo Paani Filter Pvt Ltd.
• You may not reproduce, duplicate, copy, sell, resell, or exploit any content from our website without express written permission from us.
• You may print or download content for personal, non-commercial use only, provided you do not modify the content and retain all copyright notices.
• Using our brand name, logo, or content for commercial purposes, creating derivative works, or passing off our content as your own is strictly prohibited and may result in legal action.

In addition to the general use restrictions mentioned earlier, the following specific activities are strictly prohibited when using paanifilter.com or our services. Violation of these terms may result in immediate account termination and legal action:

• Using our platform to transmit any unsolicited commercial communications (spam) or bulk messaging.
• Attempting to gain unauthorized access to any part of our website, servers, databases, or other systems.
• Introducing viruses, trojans, malware, or any other malicious or harmful code to our systems.
• Using automated bots, scrapers, or crawlers to extract data from our website without written permission.
• Impersonating any person, company, or entity, or falsely claiming any affiliation with Paani Filter.
• Using our platform to conduct any illegal activity under Indian law, including fraud, money laundering, or copyright infringement.
• Submitting false service requests, fake reviews, or fraudulent payment information.
• Reselling or commercially exploiting our services or products without prior written authorization from us.
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying our website or services.

To the maximum extent permitted by applicable Indian law, Zavtoo Paani Filter Pvt Ltd, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

• Any loss of data, business, revenue, or profits arising from inability to access our website or use our services.
• Damages resulting from unauthorized access to your account due to your failure to maintain password security.
• Delays or failures in delivery or service caused by third-party courier partners, weather conditions, or events beyond our reasonable control (force majeure).
• Pre-existing damage to your water purifier or property that was not caused by our technician's work.
• Any health issues claimed to result from water quality, except where directly attributable to a service defect within the warranty period and supported by appropriate documentation.
• Content on third-party websites linked from paanifilter.com.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of India , without regard to any conflict of law provisions. By using our services, you submit to the exclusive jurisdiction of Indian courts.